How the guarantee works
You have 90 days from delivery to request a return. Send the item(s) back in the original packaging for a full refund of the product price or a replacement, minus shipping & handling.
How to start a return
- Email support@getcozycovepro.com with your order number.
- We'll send you return instructions and the return address.
- Refunds go back to your original payment method within 5–10 business days after we receive the return.
Damaged or defective items
If your heater arrives damaged or stops working, contact us and we'll send a replacement at no extra cost.